Shipping policy

Shipping Policy

Last updated: 10/2026

Where we ship

We ship to the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories. Orders placed to these destinations will be cancelled and refunded in full.

We do not ship internationally at this time.

Processing time

Orders are processed and prepared for shipment within 3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.

Larger wall kits require palletizing and freight booking, which may add 3-4 business days before pickup.

Carriers and delivery methods

We ship through a range of carriers, including UPS, FedEx, USPS, and LTL freight lines. We select the carrier and service level for each order based on weight, dimensions, destination, and current transit times. We are not able to accommodate requests for a specific carrier.

Shipping rates

Shipping is calculated at checkout from your order's total weight and your state. We group states into three zones by distance from our Hanover, Maryland warehouse: East (closest), Central and West. Rates include packing and handling.

For most orders you can also choose live UPS or USPS rates for faster delivery.

Freight orders (over 300 lb)

Orders over 300 lb — including most brick wall kits and large brick or tile packs — ship by LTL freight on a pallet. These orders can't be checked out online. Instead, enter your ZIP code in the freight estimator in your cart and request an invoice; we'll confirm the freight rate and send you an invoice to pay. Residential delivery and liftgate service are available.

Split shipments

Your order may arrive in more than one delivery. We routinely split orders across multiple shipments — and sometimes multiple carriers — when doing so gets your items to you faster than holding everything for a single consolidated shipment.

This means:

Salt bricks or tiles may arrive separately from adhesive, LED lighting, or accessories
Deliveries may arrive on different days
Each shipment carries its own tracking number

You will receive tracking for every shipment as it leaves our warehouse. Please wait until all shipments have arrived before reporting a shortage. If your order is arriving in parts, your shipping confirmation emails will indicate this.

You are never charged extra for a split shipment.

Freight deliveries

Wall kits and large orders ship by LTL freight on a pallet. Freight delivery works differently from parcel delivery, and there are a few things to know before your shipment arrives:

The carrier will call to schedule delivery. Please provide a phone number you actually answer. Missed scheduling calls are the most common cause of delayed freight.
Someone must be present to receive the shipment. Freight cannot be left unattended.
Delivery is curbside. The driver brings the pallet to the end of your driveway or the curb. Carrying items indoors is not included.
Liftgate service is available and can be added to your freight quote on request. A liftgate lowers the pallet from the truck to the ground. Without one, you are responsible for unloading.
Additional fees may apply for limited-access locations, redelivery after a missed appointment, or address changes after the shipment has left our warehouse.

Inspect your delivery before you sign

This is important. Salt is a natural stone product, and freight handling is rough. Please inspect your shipment before signing the delivery receipt.

If you see damage to the pallet, shrink wrap, or cartons:

Note the damage on the delivery receipt before signing. Write what you see — "carton crushed," "pallet leaning," "shrink wrap torn." A signature without notes tells the carrier the shipment arrived in good condition.
Photograph the pallet before it is unloaded, then again after unwrapping.
Contact us within 2 days at sales@saltrangeco.com with your order number and photos.

You may refuse a shipment that is visibly and severely damaged. If you do, please contact us the same day so we can arrange a replacement.

Breakage and shortages

Every wall kit ships with spare bricks or tiles to cover minor transit breakage — this is normal and expected with natural salt.

If breakage exceeds the spares included, or if a shipment is short, email sales@saltrangeco.com within 2 days of delivery with your order number and photos of the affected items. We ship replacements at no cost.

We are not able to honor breakage claims reported after 3 days, or where the delivery receipt was signed clean and no photos are available.

Delivery estimates

Transit times are estimates provided by the carrier, not guarantees. We are not responsible for delays caused by weather, carrier backlogs, incorrect addresses, or events outside our control.

Estimated transit from our Maryland warehouse:

Region	Parcel	Freight
Northeast / Mid-Atlantic	1–3 business days	2–4 business days
Southeast / Midwest	2–5 business days	3–6 business days
West / Southwest	4–6 business days	5–9 business days
Alaska	5–10 business days	Freight not available

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. Address corrections made after a shipment leaves our warehouse may incur a carrier reconsignment fee, which is passed on to the customer.